Division of Support Operations
Department of Facilities Services
Frequently Asked Questions
QUESTION: Who do I call for facility maintenance work requests?
ANSWER: Contact the Facilities Services' Call Center for all Maintenance Work Orders. The Center provides two basic ways for schools to submit a work order. If the request is of a routine nature, please fax in your work order to the Center using the Maintenance Request for Schools Form (OmniForm PBSD 1881) to 561-688-7533 (PX 27533). No cover sheet is necessary. If the request is of an urgent nature please call in your work order to 561-688-7500 (PX 27500). If your request is an emergency and it is after the normal work hours of 7:00 AM to 3:30 PM, please call School Police on 434-8700 (PX 48700) for emergency dispatch.
It is helpful to have one point of contact at the school center that will follow-up on all requests. Café Managers will are the point of contact for the kitchen/ café work order requests. When requesting the status of a work order already submitted, please provide the work order number. This will cut down on the number of duplicate/ triplicate requests and expedite existing work orders. Whenever possible, please submit your routine requests by fax and call in emergency requests. This will free up the phone lines for the emergency calls and help expedite dispatching technicians in a timely manner. Please be as specific as possible when submitting your requests. It is important to include location, building and room numbers and a brief description of the problem. This will help us direct the request to the proper trades (carpenter, locksmith, plumber, irrigation, etc.).
CLICK HERE for Maintenance Requisition for Repairs (OmniForm 1881 Revised 6/30/09)
QUESTION: What items are not covered by a maintenance work order?
ANSWER:
- Air conditioning causing health concerns - school calls Environmental Dept. on PX 45154 to conduct an Indoor Air Quality Inspection. Environmental will notify Facilities Services of any repairs that are needed
- Carpet/ furniture cleaning, dusting A/C vents, floor care, adjusting student desks/table legs - custodial responsibility.
- Computers/ business machines - call the HELP DESK on PX 48940.
- Computer software problems - call the HELP DESK on PX 48940.
- Copiers, paper cutters & paper shredders - school calls approved vendor.
- Dumpster pickup - if your trash hauler has not emptied the dumpster contact the Utilities Section on PX 27018.
- Excess furniture - Re-usable furniture can be picked up - Email or call Property Redistribution on PX 88538.
- Fluorescent Tube disposal - school calls Mercury Tech. Int. 1-800-808-4684.
- Golf carts - see bulletin #P-11361-FO/P or contact purchasing.
- Kilns/ pottery wheels/ shop & medical equipment - school calls approved vendor.
- Laminators - school contacts GBC (vendor) 1-800-477-3444.
- Lamps/ bulbs - schools are responsible for purchasing & installing fluorescent and regular bulbs (which they can purchase through the warehouse catalog). Facilities Services will replace bulbs in high locations, mercury vapor, security lights, parking lot lights & certain specialty bulbs.
- Security alarms - school contacts School Police on PX 48700
- Shelves and bookcases - school purchases and submits Facilities Services work order to install after they have received the equipment.
- Signs - request will be reviewed to determine if sign will be provided by Facilities Services or if the school should purchase.
- Stage curtains - school purchases new curtains & arranges repair through vendor.
- Telephone and telephone lines/ cables - call communications on PX 48940..
- TVs and TV cables - school contacts South ITV on PX 22747.
- Walkie/ talkies and Black Box - school contacts Radio Shop on PX 23263.
- White boards/ Bulletin boards - school purchases white & bulletin boards (unless blackboard is unusable) and submits work order to Facilities Services to hang board(s) after they are received.
- For any other questions, please do not hesitate to call us on PX 27500.
QUESTION: Who do I call with an elevator problem?
ANSWER: Call the Facilities Services Call Center on 688-7500. Do not call the elevator company. The Call Center representative will place the call for you after reviewing the following information:
- IS ANYONE TRAPPED IN THE ELEVATOR? If the answer is "yes" they will call the service vendor immediately. If "no" they will continue:
- Do you have power to the school, building, or elevator unit?
- Has a fire alarm gone off in the past 24 hours?
- Are the stop switches and operational features (e.g. independent service) in normal position?
- Are the doors, sills, electric eyes or electronic edges obstructed?
- Is the mainline disconnect in the "ON" position?
- Do the mainline fuses appear to be blown or breakers tripped?
- If after hours, can service wait until the next business day?
- Is this a newly installed elevator? (warranty)
If a call to the vendor is required based on the answers given above, they will ask the person calling in for the following information to ensure a prompt response to their request:
- What is the school name?
- Who is the contact person and what is their phone number?
- What are the building number and the location of the elevator?
- Type of elevator; freight, passenger, dumb waiter, or wheel chair?
- Description of the problem (be specific).
- Is the equipment still operational?
- Once they are certain a call is needed to the vendor, they will use the current information for our contracted vendor and place the call for you. They will also ask for a reference number and attach it to the work order for future reference.
QUESTION: How long does it take to construct a school from the ground up?
ANSWER: Not including preliminary planning and budget approval,
- New elementary schools take approximately 360 continuous days.
- New middle schools take approximately 540 continuous days.
- New high schools take approximately 720 continuous days.
QUESTION: What is the standard student capacity of a new school?
ANSWER:
- Average student capacity of a new elementary school is 960.
- Average student capacity of a new middle school is 1300.
- Average student capacity of a new high school is 2500.
Frequently Used Definitions
"Capacity" = Students The number of students that may be housed in a facility at any given time.
"Core Capacity" Media, dining and administrative areas; sized to accommodate current enrollment or to accommodate future growth.
"FISH Capacity" The number of students that can be housed at a school using utilization factors from the State Requirements of Educational Facilities (SREF).
"Program Capacity" The number of students that can be housed at a specific school given the programs at that school and the actual uses of the instructional spaces in that school,. It differs from the State FISH in two ways: 1) the class size factors and utilization levels are lower, and 2) all the District's special and supplemental programs are recognized as legitimate classroom uses.