Dawn Pumphrey
Director of Application Support & Quality Assurance
Mission
The mission of the Department of Applications Support and Quality Assurance is to provide world class enterprise applications and systems development, support, and maintenance services, through utilizing industry standards and best practices. By following comprehensive and rigorous testing processes, we will ensure quality, reliability, and ease of use of applications for our teachers, students, administrators, and community. Our continuous improvement efforts include investigating and implementing innovative and cost effective technologies, improving customer service and response times, and optimizing our processes to provide maximum uptime to our schools and stakeholders.
- Customer Application
- Development Application Support
- Student System
- DOE Reporting
- Facilities System Technical Support
Leigh Carr
Director of Infrastructure & Systems Support
Mission
The mission of our department is to strategically align the District’s mission and vision to those of our daily tactical functions thus creating a core competency for our District by way of innovative technologies. We will accomplish this by continuous improvement of our internal processes, efficiencies, and customer satisfaction while holding ourselves to the highest professional standard.
The Department of IT Infrastructure & System Support is responsible for the continuous uptime, acceptable performance, and overall improvement of the backend infrastructure (servers and network) required to maintain the District’s technology and mission critical systems. The IT Security team is responsible for ensuring enforcement and adherence to the District’s IT Security Policy, and the safe and secure use of these technologies for the protection of the District’s data, employees, and students.
Chris Persaud
Director of Technical Operations
Mission
The mission of IT Technical Operations is to anticipate and service the computing needs of the School District of Palm Beach County. In addition, the operations staff provides a variety of operations-related support and services to educate and orient users who wish to take advantages of the services offered.
Areas of Responsibility Include:
Data Center – provide data center coverage that includes system and tape backup monitoring, Mainframe batch job processing, school based printing (e.g. report cards, reporting and labels) all in an environmentally sound data center with state of the art disaster recovery solutions.
Service Desk - provide end user support via phone and web based systems to ensure the timely resolution to customer requests and incidents.
Field Support - provide end user support in all schools and District offices relating to audio visual, printing, MAC and PC/laptop hardware and software system setup and support.
Desktop Imaging – create and maintain all District wide PC and laptop images for approved hardware devices.
Disaster Recovery – manage the disaster recovery plans and projects throughout the Information Technology Division.
Professional Development – create classroom and Web based technical training programs such as Microsoft Office and other District approved software applications which are offered to all District employees at the IBIS training facility or through TrainU.