 SUNSPRA's "Bits
& Pieces" (Tip of the Week)
Tips for Communicating For
Results
(Source: Communicating for
Results, a video from Communications Briefings)
To Build Credibility
1. Ask, don’t tell.
2. Listen, first—persuade, second.
3. Seek support.
4. Assess pro’s and con’s—anticipate the objections.
To Build Logic
1. Support your assertions.
2. Adjust how you communicate to match listeners’ reactions.
3. Set a clear goal; list supporting reasons; pick the 3 best.
4. Tell listeners what you want them to do!
Recommendations for Managers of Culturally Diverse Staff Members (Source: Managing Diversity in the Workplace, S. Kanu Kogod)
- Be flexible; adapt your style when necessary Accept that cultural differences do exist Acknowledge your own stereotypes and assumptions Develop consciousness and acceptance of your own cultural
background and style Learn about other cultures Provide employees who are different with what they need
to succeed—access to information people in power; Treat people equitably, but not uniformly;
- Take advantage of learning opportunities—workshops,
cultural festivals, books and videos—to better understand people’s
cultural background.
Tips for Giving Advice on the Job
(Source: Focus on Education Newsletter, November
5, 2003)
- Make sure the team member is receptive. The feedback should describe in detail how things are
being done and how you think they should be changed. Back up advice with proven results, actual reports, testimonials,
or statistics. Whenever possible, couch your advice as a suggestion—not
as a must or a should. Give only a small amount of advice on one subject at a
time. Mix advice with encouragement or compliments. Keep your tone and demeanor positive.
- Ask for comments/reaction at any time to allow for clarification
and to keep communication open.
Suggestions to Remember When Working With Parents
(Submitted by Connie Berry, Department of Multicultural Education)
Remember that parents:
- are the primary educators of their children delegate their lifetime mission to you for just a little
while ALL want their children to succeed
- ALL deserve respect and dignity
Children are more likely to succeed when families create
a home environment that encourages learning, expresses high and realistic
expectations, and when those families become involved in their children’s
education.
Tips for Effective Listening
(Source: National School Public Relations
Association)
1. Are you listening or are you thinking? Just because we’re
quiet, doesn’t mean we’re focusing on the speaker.
2. Do you stop what you’re doing while the speaker is talking? If you’re
doing more than one thing, guess how many things are occupying your mind?
3. Do you listen for what is not being said? Body language
and non-verbals tell over half of the story.
4. Do you confirm that you’ve heard the message correctly?
Re-phrase what the speaker stated to ensure accuracy.
5. Do you respond in a way that shows you heard the message?
One way to show that you’ve been listening and to reinforce your grasp
of the information is to ask an insightful question.
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