For the first time in a collaborative District-wide initiative, the Division of Information Technology is reaching out to all stakeholders to develop a comprehensive strategic technology plan. The stakeholders will provide the requirements for technology in our District. Focus group sessions are being conducted across our School District to brainstorm and collaboratively define our goals for the next three years. The technology plan will be developed around these goals and will assist us in compiling our portfolio of projects.Florida DOE Approval letter for the strategic technology plan.
The district joined forces with the Southeast Florida Innovation Network, a group of leaders of key organizations, to consider advanced networking services in support of the knowledge-driven economy. This will allow us to be considered for federal stimulus grants and other funding opportunities that become available towards improvements in education, research, and economic development.
The Division of Information Technology led the effort to obtain E-rate reimbursement discounts through the Schools and Libraries Program. This program assists schools and libraries to maintain affordable telecommunications and internet access. This past year, the District received $2,845,291 in reimbursements.
Responding to growing dependence on IT, the UK Government's CCTA in the 1980's developed a set of recommendations and standard practices for IT. The IT Infrastructure Library (ITIL) originated as a collection of books, each covering a specific practice within IT Service Management. ITIL was built around a process-model based view of controlling and managing operations often credited to W. Edwards Deming and his PDCA cycle. The SDPBC has adopted the ITIL model and is proceeding to implement these IT best practices in the form of Change Management, Problem Management, and Service Management processes. This systematic and professional approach to the management of IT offers users a huge range of benefits that include reduced costs, improved IT services through the use of proven best practice processes, improved customer satisfaction through a more professional approach to service delivery, standards and guidance, and improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.