Questions and Answers
1) What time does my child need to be at the bus stop for pick-up?
Students should report five (5) minutes prior to scheduled bus arrival time.
2) Who is responsible for students while they are waiting at the bus stop?
Parents or guardians are responsible for supervising their children between home and the school bus stop, as well as while waiting for the school bus to arrive.
3) How can I find the bus stop for my child?
4) How are bus routes determined?
Bus routes are determined based on enrollment and student’s physical address that is two (2) or more miles from their home school.
5) How far can my child be required to walk to his/her bus stop?
We make every effort to keep walking distances between students’ homes and their bus stop location as short as possible. The safety of students is the first consideration when determining bus stop locations.
Per Rule 6A-3.001 of the Florida State Board of Education, students may be required to walk up to one and one-half (1½) miles from their home to their assigned bus stop.
6) Can students who live within a 2-mile radius of school be assigned a bus?
Students who live within a 2-mile radius of a school can be assigned a bus only if there is a hazardous condition that is set forth by Florida State guidelines. This requirement does not apply to Exception Student Education (ESE) students from pre-kindergarten to 12th grade.
7) Are there conduct rules for students that ride the school bus?
Riding the school bus is an extension of the student’s school day; therefore, students are required to follow the same general conduct rules as on the school campus. The Student & Family Handbook and the Student Code of Conduct are both available online at www.palmbeachschools.org.
8) What items are not allowed on the school bus?
The following items are prohibited on the bus: balloons, large bulky packages, live animals, and sharp objects. Large school projects, skate boards and large musical instruments including Tuba, French Horns, Drum Kit, Baritone and Trombone, cannot be transported on a school bus.
Band instruments permitted on the school bus while transporting students to and from school includes the Trumpet, Alto Sax, Flute, Clarinet and Bass Clarinet.
9) Who do I contact if I have a concern with my child’s bus driver or bus attendant?
If you have a concern with your child’s bus driver or attendant, report the concern by calling the Transportation Services Call Center at
561-357-1110. The call center is open from 6 a.m. to 6 p.m., Monday through Friday.
10) What number do I call to report reckless/aggressive driving?
To report reckless/aggressive driving by a School District bus operator, call the Transportation Services Call Center at 561-357-1110. The call center is open from 6 a.m. to 6 p.m., Monday through Friday.
You may also call the “How’s My Driving?” hotline advertised on the back of our buses. That number is 1-866-969-5800.
11) Who do I contact to get ESE transportation set up for my child?
The ESE Contact at your child’s assigned school is responsible for submitting a request for transportation on an ESE route. Click here for a list of ESE contacts by school.
12) Whom shall I call to cancel my child’s (ESE) student bus transportation for the day?
To cancel your child’s ESE bus transportation for the day, call the Transportation Services Call Center at 561-357-1110. The call center is open from 6 a.m. to 6 p.m., Monday through Friday.
If you are requesting permanent cancellation, the ESE contact at your child’s school is responsible for submitting the cancellation request.
13) My child is an ESE student and the bus has not shown up for three (3) consecutive days. Who do I need to contact?
If your child was absent or did not ride the school bus for three (3) consecutive days, please call the Transportation Services Call Center at 561-357-1110. The call center is open from 6 a.m. to 6 p.m., Monday through Friday.
14) How can I request a specific driver for my child’s bus route?
Per the union contract, a specific driver request is not possible due to routes being assigned based on an annual bidding process and in which routes are assigned based on the seniority of the drivers.
15) How do I report property vandalism by students at a bus stop?
To report property vandalism, contact your local Law Enforcement agency.
16) If my child was suspended from riding the school bus, who do I contact to discuss the suspension?
If your child has been suspended from riding the school bus, contact your child’s school and speak with the administrator or designee who imposed the disciplinary consequences.
17) Who do I contact if my child needs to ride a different bus home than the regular one assigned?
Contact the Principal or the transportation administrator/designee at your child’s school.
18) Who do I contact if my child is injured on the bus?
Report the injury to the school site transportation administrator/designee, and call the Transportation Services Call Center at 561-357-1110. The call center is open from 6 a.m. to 6 p.m., Monday through Friday.
19) Who do I contact for an item believed to have been left on bus?
Contact the Transportation Services Call Center at 561-357-1110. The call center is open from 6 a.m. to 6 p.m., Monday through Friday. Also, check with your child’s bus driver the next time your child rides the bus.