Customer service issues related to staff performance or products provided should be directed to the District leadership charged with overseeing transportation.

CARES is designed to address allegations of misconduct. Concerns regarding evaluations or management decisions are best handled via employee grievance processes.

CARES accepts anonymous complaints and reports of misconduct. However, please note that some anonymous complaints may be legally insufficient to take further action in response to the complaint. In those circumstances, anonymous complaints, although received and assessed, may result in closure without further investigative action
due to legal insufficiency. See §§ 112.326(2)(a-c), Fla. Stat. and School Board Policy 3.28.5.c.

Complaints regarding misconduct on the part of school employees, administrators, vendors, and charter school personnel as it relates to school functions and/or operations.

Reporting of complaints shall be made in accordance to School Board Policy 1.092. 

Examples of issues that should be reported are as follows:

• Improper conduct/relationship between a District employee and a student.
• Falsification of timesheets, student records, or other documents.
• School staff selling or operating a private business during work hours or utilizing District email, or District equipment.
• District business partner is providing a personal benefit to a District employee in exchange for awarding a contract.
• Gross Insubordination.
• Student health, safety and welfare complaints.