- The School District of Palm Beach County
- Frequently Asked Questions
Frequently Asked Questions
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How can I find the bus stop for my child?
Students must go to the Register Your Ride page to register for the bus. Once the student has been registered, the student will go back to the same page in August to see the route number, the bus stop location, and the pickup/drop off times.
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How can I register for the bus if I do not have a student ID?
In order to ride the school bus, every student must have a student ID. Please contact your school to get your student ID. Click here to Find My School.
Encuentra el numéro de identificación del estudiante
Ou bezwen nimewo idantite elèv pitit ou?
Você precisa do número da ID estudantil? -
How can I register for the bus if I do not have a computer?
The Call Center can register students for the bus. The Call Center staff will verify that the school and the address in the Student Information System is correct and can then register the student. The phone number to the Transportation Services Call Center is 561-357-1110. The Call Center is open from 6 AM to 6 PM, Monday through Friday.
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How can I register for the bus if I do not know the portal password?
Once your student has a student ID you will be able to login to the Portal. Please contact your school to get your student ID. Click here to Find My School.
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Do I have to register for the bus again if I move or switch schools?
Yes, if your address or school in SIS changes, you must go to the Register Your Ride page and re-register.
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What time does my child need to be at the bus stop for pick-up?
Students should report five (5) minutes prior to scheduled bus arrival time.
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Who is responsible for students while they are waiting at the bus stop?
Parents or guardians are responsible for supervising their children between home and the school bus stop, as well as while waiting for the school bus to arrive.
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How are bus routes determined?
Bus routes are determined based on enrollment and student's physical address that is two (2) miles or more from their home school.
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How far can my child be required to walk to his/her bus stop?
Per Rule 6A-3.001 of the Florida State Board of Education, students may be required to walk up to one and one-half (1½) miles from their home to their assigned bus stop. The Palm Beach County Public Schools Department of Transportation Routing Department makes every effort to keep walking distances between student’s homes and their bus stops as short as possible and practical. Regular education students are assigned to a neighborhood stop that serves your child’s school. The safety of students is the first consideration when determining bus stop locations, and the School Bus Routing Offices use several criteria for selecting locations. For example, we do not place school bus stops in locations where students would have to walk across certain multi-lane roads in order to get on or off a bus. We do not change stops based on the proximity of the stop to a residence, the parent’s ability to see a stop from their residence, the fact that a bus passes a house to get to a stop, the lack of sidewalks, or that it may be dark outside.
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Can students who live within a 2-mile radius of school be assigned a bus?
Students who live within a 2-mile radius of a school can be assigned a bus only if there is a hazardous condition that is set forth by Florida State guidelines. This requirement does not apply to Exception Student Education (ESE) students from pre-kindergarten to 12 grade.
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Are there conduct rules for students that ride the school bus?
Riding the school bus is an extension of the student's school day; therefore, students are required to follow the same general conduct rules as on the school campus. The Student & Family Handbook and the Student Code of Conduct are both available online. Click here to open the Student Handbook page.
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Who do I contact if I have a concern with my child's bus driver or bus attendant?
If you have a concern with your child’s bus driver or attendant, report the concern by calling the Transportation Services Call Center at 561-357-1110. The Call Center is open from 6 AM to 6 PM, Monday through Friday.
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What items are not allowed on the school bus?
The following items are prohibited on the bus: balloons, large bulky packages, live animals, and sharp objects. Large school projects, skateboards and large musical instruments including the Tuba, French Horn, Drum Kit, Baritone, and Trombone, cannot be transported on a school bus.
Band instruments permitted on the school bus while transporting students to and from school includes the Trumpet, Alto Sax, Flute, Clarinet, and Bass Clarinet. -
What number do I call to report reckless/aggressive driving?
To report reckless/aggressive driving by a School District bus operator, call the Transportation Services Call Center at 561-357-1110. The Call Center is open from 6 AM to 6 PM, Monday through Friday.
You may also call the “How’s My Driving?” hotline advertised on the back of our buses. That number is 1-866-969-5800. -
Who do I contact to get ESE transportation set up for my child?
The ESE Contact at your child’s assigned school is responsible for submitting a request for transportation on an ESE route. Click here for a list of ESE contacts.
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Who do I call to cancel my child's (ESE) student bus transportation for the day?
To cancel your child's ESE bus transportation for the day, call the Transportation Services Call Center at 561-357-1110. The Call Center is open from 6 AM to 6 PM, Monday through Friday.
If you are requesting permanent cancellation, the ESE contact at your child's school is responsible for submitting the cancellation request. Click here for a list of ESE contacts. -
My child is an ESE student and has not ridden for three (3) consecutive days. Who do I need to contact?
If your child was absent or did not ride the school bus for three (3) consecutive days, please call the Transportation Services Call Center at 561-357-1110. The Call Center is open from 6 AM to 6 PM, Monday through Friday.
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How can I request a specific bus driver for my child's bus route?
Per the union contract, a specific driver request is not possible due to routes being assigned based on an annual bidding process and in which routes are assigned based on the seniority of the drivers.
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How do I report property vandalism by students at a bus stop?
To report property vandalism, contact your local Law Enforcement Agency.
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If my child was suspended from riding the school bus, who do I contact to discuss the suspension?
If your child has been suspended from riding the school bus, contact your child’s school and speak with the administrator or designee who imposed the disciplinary consequences.
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Who do I contact if my child is injured on the bus?
Report the injury to the school site transportation administrator/designee, and call the Transportation Services Call Center at 561-357-1110. The call center is open from 6 AM to 6 PM, Monday through Friday.
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Who do I contact for an item believed to have been left on the bus?
Contact the Transportation Services Call Center at 561-357-1110. The call center is open from 6 AM to 6 PM, Monday through Friday. Also, check with your child’s bus driver the next time your child rides the bus.
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When is transportation provided for public school students?
Florida Statutes and Rules of the Florida State Board of Education establish when students are eligible for transportation on public school buses:
- Students who are attending their designated home/residence school and who live more than two (2) miles from the school will generally be eligible for transportation. However, this rule does not apply to students in Choice Programs nor to most other students who are attending a school other than their designated home/residence school.
- Special needs students shall receive transportation in accordance with the provisions of the student’s Individual Education Plan (IEP) or “504” Plan. However, this does not apply to students who have been enrolled in Choice Programs. All such students will receive transportation on the same basis as regular education students, regardless of what may be included in an Individual Education Plan (IEP) or “504” Plan.
